Coombe Yarra Valley (CYV) is committed to providing a safe dining environment for customers with food allergies
.
This
policy
lays
out
the
procedures
in
place
to
ensure
risk
is
minimised
to
customers with
a
food allergy
.
Clear
communication
with
the
customer
is vital
and
our
procedure
includes
a
Food
Allergy
Form
that
provides the option
for
our customers
with
serious
food allergies
to
minimise
the
risk
of
errors
from
verbal
communication
alone.
The
policy
has
been
developed
to outline
a
clear
chain
of
safe
food
production
from
supply
to
the
kitchen,
to delivery to the table with a checking process to confirm the correct meal has been delivered to the correct person with the food allergy.
Customer
Responsibility
All customers with a food allergy
should
advise CYV prior to attending the venue. To ensure clear communication
of
needs
CYV
requests
customers
to
complete
the Food
Allergy
Form
to
be
sent
back
to CYV to be provided to the kitchen.
CYV has developed this Food Allergy Policy and trained the workforce
in accordance with
it to help
minimise
risk,
but we cannot provide an allergen-free environment.
Customers may decide that their allergy's seriousness does not
warrant
advising CYV prior to their dining date and that there is no need to complete an Allergy Form.
In
this
case
CYV
will accommodate
the
needs communicated
through
the
booking
process
online
or verbally,
although
customers
accept
in
this situation that the potential for
miscommunication
is increased.
Food
Preparation
Cross
contamination
of
dishes
with
food
allergens
will
be
avoided
Clean
gloves
(preferably
non
latex
gloves)
are
used
when
preparing
food
that
must
be
free
of
a specific allergen
.
When
preparing
allergen
meals,
the
benches
are
sanitised
and
cleaned
between
each
prepping
job.
Completely
clean
work
surfaces,
utensils
and
other
food-contact
items
will
be
maintained
to
prevent cross contamination
.
Food
is
stored
safely
in
labelled
containers
.
Weddings
and
Events
Coordination
and
Service
Please
note:
Customers
with
food
allergies
should
not
consume
canapes
as
we
cannot
control
the
delivery of items to a specific location.
Event
Management
Supervision
The
Manager on Duty
(MOD)
will ensure complete
supervision
to check
where
customers with allergens are seat
ed
and
allocate
wait
staff
to ensure these meals are delivered according to the
table
plan
.
The
MOD
will
ensure
a
briefing has taken place with all staff specifying
any
dietary requirements
of the guests
. Where possible the same waiter will deliver the prepared meals to the
guests
with
food
allergies
overseen by the
MOD.
Weddings and Events Information Flow
